FAQ

If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Is installation offered for all products?
Installation and demo are offered for certain items. Please check the individual product page to see if these services are offered for the item.

Why can’t I get some items shipped to my location?
Some prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your zipcode on the product page to see any other sellers ship to your location.

How do I know my order has been confirmed?
An e-mail & SMS will be sent once you’ve successfully placed your order.